Shipping, Refunds, & Subscriptions

How long does it take to ship and receive my order?

Orders placed before noon on a business day ship the same day. That's noon Mountain Time at our Utah warehouse and noon Eastern Time at our Connecticut warehouse.

How do I cancel my subscription?

You can cancel anytime in our subscription portal.

What is your refund policy?

We want every dog to love Petaluma. If you or your dog aren't happy with your first bag for any reason, we'll give you a full refund within 60 days of your order. Just email [email protected].

I have too much food. How do I delay my next food shipment date or adjust my delivery schedule?

You can manage your subscription, including adjusting your subscription frequency or pushing back your next shipment date, within our customer portal. To RESCHEDULE:. 1) Login to your Petaluma account and click on the "View your next order" box on th

How can I make a change in my subscription frequency?

1) Login to your Petaluma account and click on the "Manage subscriptions" box on the left-hand side2) Then click on "Manage this subscription". 3) Select the weekly schedule you prefer and click "Save changes". This will change your next order date a

I need my subscription food faster - how do I ship it early?

You can send your next order right away. Log in to our subscription portal, open your next order and click Ship now. You can also use the Ship now option in the email we send before each upcoming order.

How do I change my delivery address?

If you just placed an order and need the address modified before it ships, contact customer support at [email protected] you have a subscription and need to change the address, please use our customer portal. 1) Login to your Petaluma account

How do I make a return?

We accept returns on items that have not been opened (as long as it meets the terms of our refund policy). However, we do not accept returns on items that have been opened. We suggest that you dispose of it (compost is best!), donate it to another pu

My package was marked as delivered but I did not receive it.

Please reference the tracking information sent via email to you once your order has shipped to keep a close eye on the estimated delivery window. Most carriers will update the tracking page if there is an unforeseen delay (ex. weather, holiday surge)

How can I place a wholesale order?

Retailers can order through our Faire page. For larger accounts or any wholesale questions, reach our team through the wholesale section of our Contact page.

Do you offer free shipping?

We offer fast and free shipping for orders over $45 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders under $45 have a $5 shipping fee.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

How do I sign in to my account?

Click the account icon at the top of our website and enter your email address. We'll send you a one-time code by email or text, so there's no password to remember.

How do I update my payment method?

You can update your card anytime in our subscription portal.

Can I change the formula or bag size in my subscription?

Yes. In our subscription portal, click Manage this subscription. From there you can swap to a different recipe, change the bag size or change the quantity.

How do I leave a review?

We love hearing how your dog is doing! Go to the product page for the food you bought and scroll down to the reviews.

Can I send Petaluma as a gift?

Yes. Our digital gift card comes in $25, $50, $75 and $100 amounts.

How do I cancel my membership/subscription?

We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account here. 2. Locate your subscription and click [Manage this subscription]. 3. Click [Cancel Subscription] option at the bottom of the page. Proceed t

How do I apply promo/discount codes?

To apply a promo or discount code:• Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order.• Only one code can be used per order.If you’re having trouble entering y