Petaluma

Orders for food products will be fulfilled the same day if placed before 11 am local time on business days (Monday - Friday excluding holidays). Otherwise, orders will be fulfilled the following business day.&#xA0;Shipping times range usually from 1 - 5 business days depending on the distance from our warehouses in Salt Lake City, UT and Hartford, CT. Most customers can expect their orders to arrive within 2-3 business days. We send order tracking at the time of fulfillment that provides an estimated time of arrival.&#xA0;We do not currently offer expedited shipping due to the high cost of accelerated shipping options for heavy pet food orders.Carrier delays can result in unanticipated longer delivery windows - sometimes up to 14 business days. We cannot guarantee shipping delivery dates due to carrier variability that is out of our control.&#xA0;We only ship to locations within the contiguous United States.&#xA0;

Orders for food products will be fulfilled the same day if placed before 11 am local time on business days (Monday - Friday excluding holidays). Otherwise, orders will be fulfilled the following business day. Shipping times range usually from 1 - 5 b

How long does it take to ship and receive my order?

SHIPPING, REFUNDS & SUBSCRIPTION

Should I talk to my veterinarian before switching to Petaluma?

What ingredients do you use?

Is your food organic?

How digestible is your food?

Is your food complete and balanced? What is the nutritional profile?

Why are my pup’s poops larger after we switched to Petaluma? Is that normal?

What is your nutritional philosophy? What guidelines do you follow?

Is your food grain-free?

Can dogs digest carbohydrates?

Are your diets suitable for puppies?

Can I transition my dog from a raw meat diet to Petaluma?

Why is there brown rice syrup in Petaluma?

NUTRITION & HEALTH

How is your food made?

My bag has more broken bits and fine powder at the bottom than my normal kibble. Can I feed that to my pup?

Who formulates your diet?

Is your food human-grade?

How do you test your products?

How are you addressing the FDA’s warning about heart disease (dilated cardiomyopathy / DCM) that may be linked to diet?

Where is your food manufactured? Where are your ingredients sourced from?

Does your food contain preservatives?

Does your food contain GMOs?

What is your food's shelf life?

Is peanut butter safe for dogs?

SAFETY & QUALITY

Can dogs safely eat a vegan or vegetarian diet?

Where do dogs get protein if they don’t eat meat?

I thought dogs were carnivores. How can they eat a meatless diet?

My dog is a picky eater and I'm not sure if they will like Petaluma. Can I try a sample?

PLANT-BASED NUTRITION

How is the sweet potato jerky made?

How should I use these dehydrated chews?

How many chews can I give my dog every day?

Are these chews appropriate for small dogs and puppies?

What is the nutritional information of the sweet potato jerky? Is it healthy?

How can I dispose of the packaging? Is it compostable?

What are the bags made from?

Can I recycle the packaging?

Is the sweet potato jerky organic?

Why does the bag contain an oxygen absorption packet? Is the packet dangerous?

What are the white spots on the sweet potato?

DEHYDRATED CHEWS

Can I mix Petaluma with wet or homemade food?

How should I introduce Petaluma into my pup's diet?

How much should I feed my dog?

What if my dog doesn’t like Petaluma?

How long will a bag last?

Can I purchase a gift card?

Who is eligible for a new subscriber discount?

Is there a limit to how many bags are included in the first-order discount?

GETTING STARTED

What does it mean to be a B Corp? Is that different from a public benefit corporation?

What non-profits do you partner with?

What does a Climate Neutral certification mean? How do you guarantee that Petaluma offsets all greenhouse gas emissions?

Is your packaging recyclable?

How does Petaluma’s environmental impact compare to other brands?

SUSTAINABILITY

How do I cancel my subscription?

What is your refund policy?

I have too much food. How do I delay my next food shipment date or adjust my delivery schedule?

How long does it take to ship and receive my order?Updated 6 months ago