Petaluma

Orders placed before noon on a business day ship the same day. That&apos;s noon Mountain Time at our Utah warehouse and noon Eastern Time at our Connecticut warehouse. Business days are Monday through Friday, excluding holidays, and orders placed later ship the next business day.We ship from fulfillment centers in Utah and Connecticut. Once your order is on its way, it should arrive within 3 to 5 business days. You&apos;ll get a tracking email when your order ships.Samples ship by USPS, so they can take a little longer. Carrier delays can happen, so we can&apos;t guarantee delivery dates. We don&apos;t offer expedited shipping right now because faster shipping is very expensive for heavy bags of food.We ship within the contiguous United States, which doesn&apos;t include Hawaii, Alaska or US territories. Orders over $45 ship free.

Orders placed before noon on a business day ship the same day. That's noon Mountain Time at our Utah warehouse and noon Eastern Time at our Connecticut warehouse.

How long does it take to ship and receive my order?

Shipping, Refunds, & Subscriptions

Can I mix Petaluma with wet or homemade food?

How should I introduce Petaluma into my pup's diet?

How much should I feed my dog?

What if my dog doesn’t like Petaluma?

How long will a bag last?

Can I purchase a gift card?

Who is eligible for the new subscriber discount?

Where can I buy Petaluma in stores?

Is Petaluma a good fit for small dogs?

Which sample should I choose?

How does Subscribe & Save work?

Getting Started with Petaluma

What ingredients do you use?

Why is there brown rice syrup in Petaluma?

Is your food grain-free?

Is your food complete and balanced? What is the nutritional profile?

What's in our senior recipe?

What's the difference between your adult and senior recipes?

When should I switch my dog to the senior recipe?

Your senior recipe says "adult maintenance." Is it really for senior dogs?

Baked Dog Food

What is the Whole Food Mixer and how is it different from your baked food?

How do I prepare the Whole Food Mixer?

Can I use the Whole Food Mixer as both a topper and complete meal?

Is the soy in your Whole Food Mixer safe for dogs?

Why did you choose dehydration over other processing methods?

Can I mix the Whole Food Mixer with other brands of food?

How should I store the Whole Food Mixer before and after opening?

What are the primary protein sources?

How was the Whole Food Mixer formulated?

How was this food tested?

Is the Whole Food Mixer considered 'human grade'?

Is the Whole Food Mixer good for senior dogs?

What sizes does the Whole Food Mixer come in?

Is the Whole Food Mixer organic?

How do I switch my dog to the Whole Food Mixer as a full meal?

How does the Whole Food Mixer compare to fresh or frozen dog food?

Whole Food Mixer

What does it mean to be a B Corp? Is that different from a public benefit corporation?

What non-profits do you partner with?

What does Change Climate certification mean?

Is your packaging recyclable?

How does Petaluma’s environmental impact compare to other brands?

Sustainability

Should I talk to my veterinarian before switching to Petaluma?

Is your food organic?

How digestible is your food?

Why are my pup’s poops larger after we switched to Petaluma? Is that normal?

What is your nutritional philosophy? What guidelines do you follow?

Can dogs digest carbohydrates?

Are your diets suitable for puppies?

Can I transition my dog from a raw meat diet to Petaluma?

Can Petaluma help with my dog's food allergies?

Is Petaluma free of common allergens?

Is Petaluma good for dogs who need to lose weight?

Do you add taurine to your food?

My dog has a sensitive stomach. What should I know before switching?

My vet has questions about a plant-based diet. What can I share?

Can dogs safely eat a vegan or vegetarian diet?

Where do dogs get protein if they don’t eat meat?

I thought dogs were carnivores. How can they eat a meatless diet?

My dog is a picky eater and I'm not sure if they will like Petaluma. Can I try a sample?

Nutrition & Health

How is your food made?

My bag has more broken bits and fine powder at the bottom than my normal kibble. Can I feed that to my pup?

Who formulates your diet?

Is your food human-grade?

How do you test your products?

How are you addressing the FDA’s warning about heart disease (dilated cardiomyopathy / DCM) that may be linked to diet?

Where is your food manufactured? Where are your ingredients sourced from?

Does your food contain preservatives?

Does your food contain GMOs?

What is your food's shelf life?

Is peanut butter safe for dogs?

Safety & Quality

How is the sweet potato jerky made?

How should I use these dehydrated chews?

How many chews can I give my dog every day?

Are these chews appropriate for small dogs and puppies?

What is the nutritional information of the sweet potato jerky? Is it healthy?

How can I dispose of the packaging? Is it compostable?

What are the bags made from?

Can I recycle the packaging?

Is the sweet potato jerky organic?

Why does the bag contain an oxygen absorption packet? Is the packet dangerous?

What are the white spots on the sweet potato?

Sweet Potato Jerky

How do I cancel my subscription?

What is your refund policy?

I have too much food. How do I delay my next food shipment date or adjust my delivery schedule?

How long does it take to ship and receive my order?Updated 6 days ago