Petaluma

We carefully formulated and tested Petaluma to be nutritious, tasty, and sustainable, but we know every dog is different and we want all customers to have a top-notch experience with Petaluma. We offer a risk-free trial on the first bag, meaning that we offer a full refund (no questions asked) within 60 days of placing the order.&#xA0;For our treat products, we offer a refund for first-time customers minus the shipping fee.&#xA0;If you or your pup are not happy with your Petaluma order for any reason, please reach out to&#xA0;hello@feedpetaluma.com&#xA0;and we will make it right.We will consider refunds on subsequent (non-first-time) food orders on a case-by-case basis. Don&apos;t hesitate to reach out to our support team.

We carefully formulated and tested Petaluma to be nutritious, tasty, and sustainable, but we know every dog is different and we want all customers to have a top-notch experience with Petaluma. We offer a risk-free trial on the first bag, meaning that

What is your refund policy?

SHIPPING, REFUNDS & SUBSCRIPTION

Should I talk to my veterinarian before switching to Petaluma?

What ingredients do you use?

Is your food organic?

How digestible is your food?

Is your food complete and balanced? What is the nutritional profile?

Why are my pup’s poops larger after we switched to Petaluma? Is that normal?

What is your nutritional philosophy? What guidelines do you follow?

Is your food grain-free?

Can dogs digest carbohydrates?

Are your diets suitable for puppies?

Can I transition my dog from a raw meat diet to Petaluma?

Why is there brown rice syrup in Petaluma?

NUTRITION & HEALTH

How is your food made?

My bag has more broken bits and fine powder at the bottom than my normal kibble. Can I feed that to my pup?

Who formulates your diet?

Is your food human-grade?

How do you test your products?

How are you addressing the FDA’s warning about heart disease (dilated cardiomyopathy / DCM) that may be linked to diet?

Where is your food manufactured? Where are your ingredients sourced from?

Does your food contain preservatives?

Does your food contain GMOs?

What is your food's shelf life?

Is peanut butter safe for dogs?

SAFETY & QUALITY

Can dogs safely eat a vegan or vegetarian diet?

Where do dogs get protein if they don’t eat meat?

I thought dogs were carnivores. How can they eat a meatless diet?

My dog is a picky eater and I'm not sure if they will like Petaluma. Can I try a sample?

PLANT-BASED NUTRITION

How is the sweet potato jerky made?

How should I use these dehydrated chews?

How many chews can I give my dog every day?

Are these chews appropriate for small dogs and puppies?

What is the nutritional information of the sweet potato jerky? Is it healthy?

How can I dispose of the packaging? Is it compostable?

What are the bags made from?

Can I recycle the packaging?

Is the sweet potato jerky organic?

Why does the bag contain an oxygen absorption packet? Is the packet dangerous?

What are the white spots on the sweet potato?

DEHYDRATED CHEWS

Can I mix Petaluma with wet or homemade food?

How should I introduce Petaluma into my pup's diet?

How much should I feed my dog?

What if my dog doesn’t like Petaluma?

How long will a bag last?

Can I purchase a gift card?

Who is eligible for a new subscriber discount?

Is there a limit to how many bags are included in the first-order discount?

GETTING STARTED

What does it mean to be a B Corp? Is that different from a public benefit corporation?

What non-profits do you partner with?

What does a Climate Neutral certification mean? How do you guarantee that Petaluma offsets all greenhouse gas emissions?

Is your packaging recyclable?

How does Petaluma’s environmental impact compare to other brands?

SUSTAINABILITY

How long does it take to ship and receive my order?

How do I cancel my subscription?

I have too much food. How do I delay my next food shipment date or adjust my delivery schedule?

What is your refund policy?Updated 6 months ago