SHIPPING, REFUNDS & SUBSCRIPTION

How long does it take to ship and receive my order?

Orders for food products will be fulfilled the same day if placed before 11 am local time on business days (Monday - Friday excluding holidays). Otherwise, orders will be fulfilled the following business day. Shipping times range usually from 1 - 5 b

How do I cancel my subscription?

You can manage your subscription, including cancellation, within our customer portal or via SMS text. You can simply text 'cancel' to 844-639-7758 if you are enrolled in SMS updates. You may also email our support team at [email protected]. To

What is your refund policy?

We carefully formulated and tested Petaluma to be nutritious, tasty, and sustainable, but we know every dog is different and we want all customers to have a top-notch experience with Petaluma. We offer a risk-free trial on the first bag, meaning that

I have too much food. How do I delay my next food shipment date or adjust my delivery schedule?

You can manage your subscription, including adjusting your subscription frequency or pushing back your next shipment date, within our customer portal. To RESCHEDULE:. 1) Login to your Petaluma account and click on the "View your next order" box on th

How can I make a change in my subscription frequency?

1) Login to your Petaluma account and click on the "Manage subscriptions" box on the left-hand side2) Then click on "Manage this subscription". 3) Select the weekly schedule you prefer and click "Save changes". This will change your next order date a

I need my subscription food faster - how do I ship it early?

You can manage your subscription, including adjusting your subscription frequency or pushing back your next shipment date, within our customer portal. 1) Login to your Petaluma account and click on the "Your next order" box on the left-hand side. 2)

How do I change my delivery address?

If you just placed an order and need the address modified before it ships, contact customer support at [email protected] you have a subscription and need to change the address, please use our customer portal. 1) Login to your Petaluma account

How do I make a return?

We accept returns on items that have not been opened (as long as it meets the terms of our refund policy). However, we do not accept returns on items that have been opened. We suggest that you dispose of it (compost is best!), donate it to another pu

My package was marked as delivered but I did not receive it.

Please reference the tracking information sent via email to you once your order has shipped to keep a close eye on the estimated delivery window. Most carriers will update the tracking page if there is an unforeseen delay (ex. weather, holiday surge)

How can I place a wholesale order?

Retailers can place an order via Petaluma's Faire page here.