Petaluma

FAQs and additional information about our nutrition, research, sustainability, and company 

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NUTRITION & HEALTH

SAFETY & QUALITY

PLANT-BASED NUTRITION

DEHYDRATED CHEWS

GETTING STARTED

SUSTAINABILITY

SHIPPING, REFUNDS & SUBSCRIPTION

We are happy to assist with instructions on how to cancel your subscription. 1. Login into your account here. 2. Choose the appropriate subscription (if there is more than one) and click [Manage this subscription]. 3. Click [Cancel Subscription] at t

We are happy to assist with instructions on how to cancel your subscription.1. Login into your account <a href="https://www.feedpetaluma.com/tools/recurring/login">here</a>2. Choose the appropriate subscription (if there is more than one) and click [Manage this subscription]3. Click [Cancel Subscription]&#xA0;at the bottom of the page.4. Select your cancellation reason and confirm the cancellation.

How do I cancel my membership/subscription?

We are happy to assist with instructions on how to skip or reschedule your next order. 1. Login into your subscription account here. 2. Click [Skip] or [Reschedule] buttons under your next order date. 3. Confirm that you want to skip or select the du

We are happy to assist with instructions on how to skip or reschedule your next order.1. Login into your subscription account <a href="https://www.feedpetaluma.com/tools/recurring/login">here</a>2. Click [Skip]&#xA0;or [Reschedule]&#xA0;buttons under your next order date3. Confirm that you want to skip or select the duration of time to delay the shipment

How do I skip a subscription shipment?

Orders for food products will be fulfilled the same day if placed before 11 am local time on business days (Monday - Friday excluding holidays). Otherwise, they will be fulfilled the following business day. Shipping times vary from 1 - 5 business day

Orders for food products will be fulfilled the same day if placed before 11 am local time on business days (Monday - Friday excluding holidays). Otherwise, they will be fulfilled the following business day.Shipping times vary from 1 - 5 business days depending on the distance from the Utah and New York fulfillment centers. Most customers received their order between 2 and 3 business days.We send order tracking at the time of fulfillment that provides an estimated time of arrival.Carrier delays can result in unanticipated longer delivery windows - sometimes up to 10 business days. We cannot guarantee shipping delivery dates due to carrier variability and weather delays that are out of our control.&#xA0;We only ship to locations within the contiguous United States.&#xA0;

How long does delivery take?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number into our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to 12 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

We offer fast and free shipping for orders over $50 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Orders under $50 have a $5 shipping fee

We offer fast and free shipping for orders over $50 within the contiguous United States (does not include Hawaii, Alaska, or US territories).Orders under $50 have a $5 shipping fee

Do you offer free shipping?

We support organic agriculture and the benefits it brings to the environment, farmworkers, and consumers by sourcing organic ingredients when feasible. Sourcing organic can add significant cost, and we are balancing the affordability of our products

We support organic agriculture and the benefits it brings to the environment, farmworkers, and consumers by sourcing organic ingredients when feasible. Sourcing organic can add significant cost, and we are balancing the affordability of our products with the advantages of organic practices.&#xA0;Our Roasted Peanut Butter &amp; Sweet Potato Flavor formula contains over 50% organic-certified ingredients from farms and processors that engage in (and are audited for) organic farming practices. Our sweet potato jerky is 100% organic sweet potatoes and our Baked Pumpkin &amp; Peanut Butter Flavor baked food for senior dogs is 30% organic. We will continue to add organic versions of ingredients to our recipes as we grow and exert more influence over the ingredient supply chain.Our packaged food products are not certified organic because it is not made in an organic-certified facility and we have chosen to supplement it with a synthetic form of the amino acids taurine and l-carnitine, which are not exempt nutrients approved by the National Organic Program.In light of the recent investigation into the heart condition dilated cardiomyopathy (DCM) and the possible link to taurine deficiency, we believe that offering a bio-available form of synthesized taurine and l-carnintine in our diet is critical. The National Organic Program allows supplementation with many vitamins and minerals but has not added taurine or l-carnitine to its approved list for adult dogs as the FDA&#x2019;s animal feed organization continues to debates whether taurine is an essential supplement for adult dogs as it is for cats.